Joining the Community is Easy!

Our community is a great place to share and connect with other people that are passionate about the same things you are. Get your questions answered, share your ideas and feedback, get your problems solved, and give back by helping others! It only takes a minute to get started.

Get Started Today

  • Step 1: Sign Up
  • Step 2: Follow Categories

Conversations

Recent Conversations
Conversations 1 - 20 of 1239
Photo of Fred Mulharin
Hunt Group call Twinning not working
I have setup my extension as part of a Hunt Group. I have call Twinning enable on on my extension to my cell phone, but found that call t...
  • 2 me toos
  • 5 replies
  • Question
  • Answered
Photo of David Hulnick
Identifying Call Group/Hunt Group on Incoming Calls using Mobile App
When using the MySoftphone App on IOS, is there a way to tell whether an incoming call is for your specifically or for a particular hunt ...
  • 1 me too
  • 0 replies
  • Idea
Photo of Betty J. DeShong
how do I transfer a voice mail after it is picked up to another extenson
We are new to the system. My boss listens to his voice mail and wants to transfer one call to me for research purposes.
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Sharron
Voicemail text message notification
Voicemail - What will the text message read when the notifcation is sent to a cell phone? We're switching to Office suite this week and ...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of MARIANNA GRAGO
Clearing chat logs
Is there anyway to clear a chat log?
  • 1 me too
  • 0 replies
  • Question
Photo of kevin
iPhone logging users out of mobile app when minimized.
Has anyone expierenced a situation where the iPhone mobile client is logging the user out when they minimize the app? Versus leaving the ...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Nick .
How Do I Monitor all calls coming in to my office in real time?
So I set up a new phone system at the Office where I just became employed, and I am trying to make sure everything is running smoothly. I...
  • 2 me toos
  • 1 reply
  • Question
  • Answered
Photo of Danielle
I have auto attendant setup for incoming calls, how do i forward that call to a cell phone number if they say press 9 on the prompt?
I have auto attendant setup for incoming calls, how do I forward that call to a cell phone number if they say press 9 on the prompt?"Hi, ...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of Carmen Blanc
Coming Soon! A new OfficeSuite® UC Online Community!
Over the next few weeks the OfficeSuite® UC Online Community will be getting a complete make-over, with both a brand-new look and a new ...
  • 1 me too
  • 1 reply
  • Announcement
Photo of Broadview Networks
Is Broadview’s OfficeSuite UC service compliant with Kari’s law in Texas regarding emergency services (911) dialing?
Yes. As of 8/22/16 Broadview’s OfficeSuite UC service is compliant with Texas law. Customers in Texas are able to dial 911 directly witho...
  • 2 me toos
  • 7 replies
  • Announcement
Photo of Broadview Networks
NEW CCS v6 Enhancement FAQ's! How do I use the Call Monitoring/Barge-In feature?
To use the Call Monitoring/Barge-In feature: 1. Click on the Dashboard.  2. Click on the gear icon in the upper right hand corner. 3. Se...
  • 1 me too
  • 0 replies
  • Question
  • Answered
Photo of Broadview Networks
NEW CCS v6 Enhancements FAQ's? How do I keep track of Agent State Changes?
Keep track of all of the state changes that are made by an Agent. This is useful for keeping track of adherence and compliance.  Go to C...
  • 1 me too
  • 0 replies
  • Question
  • Answered
Photo of Broadview Networks
NEW CCS v6 Enhancement FAQ's! How do I access the Agent Control Panel or change my state?
The Agent Control Panel is on the left hand of the CCS portal.  To change your away state, click on one of the drop downs and select a ...
  • 1 me too
  • 0 replies
  • Question
  • Answered
Photo of Broadview Networks
NEW CCS v6 Enhancement FAQ's! How do I assign an agent to a queue?
With the new enhancements in the CCS v6 platform, you can assign an agent to a new queue as follows: Click on Extensions & Routing in th...
  • 1 me too
  • 0 replies
  • Question
  • Answered
Photo of Broadview Networks
New CCS v6 Enhancements FAQ's! How can I manage extensions and create an agent?
Users with extensions can be created, changed, and deleted from within the MyOfficeSuite extension manager. Once additions or changes to...
  • 1 me too
  • 0 replies
  • Question
  • Answered
Photo of Broadview Networks
New CCS v6 Enhancement FAQ's! How do I create a Conditional Route?
Under the new CCS v6 enhancements, you can create a Conditional Route as follows: Go to Extensions & Routing Select Conditional Routes ...
  • 1 me too
  • 0 replies
  • Question
  • Answered
Photo of Broadview Networks
New CCS v6 Enhancements FAQ! How do I create a queue?
With the new enhancements to the CCS v6.0 platform, you can now you create a queue as follows: Go to Extensions & Routing Select Inboun...
  • 1 me too
  • 0 replies
  • Question
  • Answered
Photo of Broadview Networks
NEW CCS v6 Enhancement FAQs! How do I view the new Dashboard?
As part of the new enhancement, the “Live Status” has been replaced by a “Dashboard” where you can mix and match what is displayed.  ...
  • 1 me too
  • 0 replies
  • Question
  • Answered
Photo of Broadview Networks
New! Call Center Services v6 Enhancements are here!
OfficeSuite Contact Center just got better! We have taken the OfficeSuite Contact Center software that everyone knows and loves and adde...
  • 1 me too
  • 0 replies
  • Announcement
Photo of Peter Anton
Kari's Law - dialing 911 without the need to dial 9 for an outside line
Kari's Law is not the law of the land nation wide, but it is in a number of states. For those who are not familiar, it calls for provider...
  • 2 me toos
  • 5 replies
  • Idea